Quality is very important in our business. We insist upon our work meeting the test of quality at all levels. Our priorities are to provide attention to each and every detail, and to ensure Customer Satisfaction. The way that EBM International Consultants carry out their work leaves you in no doubt that you are dealing with a consultancy of the highest order. We utilize the principles of continuous improvement and customer satisfaction.

We undertake process improvement projects for our clients and deliver our projects on time, on budget and to a standard that exceeds their expectations.

Key Benefits

• Improved internal communication eliminating costly "mistakes"
• Improved Customer Satisfaction leading to customer retention and repeat orders
• Improved Marketing Opportunities
• Increased staff retention due to "quality culture" where everyone is part of a dynamic team
• International recognition of processes due to international acceptance of the ISO 9001 standard
• To enhance your organization's image with your customers and attain higher customer satisfaction
• To enhance your organization's image with your suppliers, banks, employees, auditors, government bodies and other parties
• To streamline and enhance your organization's business procedures, documentation, controls, etc
• To assign clear and distinct authorities and responsibilities for various functions across the organization
• Assign clear work instructions to the employees and thereby enhance their efficiency due to standardization of processes and ready availability of information
• To provide your business with an International Standard followed by similar businesses around the world
• To embed the concept of Quality Management System within your organization and thereby achieve your objectives in a better way
• To enable your business to expand your operations worldwide
• Resultant higher revenues and higher profits

Advisory Service Details

1. Gap Analysis: EBM would conduct a Gap Analysis of the prevailing system of your company in order to identify the gaps with respect to the ISO 9001:2000 requirements. This will include identification of the various business processes with their key inputs and outputs; assisting in identifying areas of improvement and optimizing them, generating a formal understanding of the existing organization structure and assessing definition of authorities and responsibilities of manpower in various functions; assessing information and process flows; etc.
2. Training on ISO 9001: 2000 requirement: EBM shall conduct a one-day in-house training programme covering the requirements of ISO 9001:2000.
3. Assisting in Development of Quality Management System: EBM shall assist your company in developing/updating the documentation for Quality Management System by assisting in - identifying the key business processes & formalizing them; reviewing the various procedures in the company; preparing applicable work instructions, flowcharts, checklists, etc.; developing a methodology for measurement and monitoring; etc.
4. Training on Internal Quality System Auditing: EBM shall conduct a one-day in-house Training Programme for Internal Quality System Auditing.
5. Readiness Review: EBM shall conduct a Readiness Review along with Internal Quality System Auditor(s) from your company in order to validate the effectiveness of the implementation. A report would be prepared at the end of this stage.